WORKFLOW INTELLIGENCE

Every approval.
Every routing decision.
Every exception. Handled.

Multi-step agentic AI systems that manage complex, conditional business processes end-to-end — with human oversight exactly where it matters, and full automation everywhere else.

Start your POC → See case studies
T-4821 · claim
T-4822 · travel
T-4823 · vendor
T-4824 · refund
route
agent · read
agent · verify
agent · action
approval
auto-approved · 2,418
human-review · 47

The Problem

Your processes are only as fast
as your slowest human step.

Most enterprise workflows have been digitised but not automated. The approval request goes into a system. Then someone has to read, check, decide, and pass it on. At each step there's a queue. At each queue there's a delay.

Agentic AI changes the model. An AI agent handles routine cases automatically — and escalates only genuine exceptions. The result isn't just faster. It's fundamentally more scalable.

Queues everywhere
Approvals, exceptions, routing — each a bottleneck waiting to become a backlog.
Human effort on routine tasks
80% of approvals follow a predictable pattern. That 80% should never require a human.
No audit trail
Manual processes leave no structured record. When something goes wrong, nobody can explain why.

What We Build

Six capabilities.
End-to-end orchestration.

CAPABILITY 01
Multi-Agent Orchestration
Specialised agents working in sequence — extract, validate, decide, route. Each independently auditable.
CAPABILITY 02
Conditional Automation
Complex if-then-else logic as AI-readable rules. Agents handle branching, exceptions, edge cases.
CAPABILITY 03
Human-in-the-Loop
Low-confidence decisions escalated with full context. The human decides; the system learns.
CAPABILITY 04
Integration Layer
Connects to your existing ERP, CRM, HRMS, email, DMS. Runs on top of what you already have.
CAPABILITY 05
AI-Powered RPA
Robotic process automation augmented with AI — bots that read unstructured data and handle exceptions.
CAPABILITY 06
Audit & Compliance
Every action, decision, escalation logged with timestamp, reasoning, actor. Hash-chained.

Under the Hood

Map. Classify.
Build. Monitor.

STEP 01
Map
We document your existing workflow — every step, decision, exception. Where most automation projects fail. We don't skip it.
STEP 02
Classify
We identify which decisions are rule-based (full automation), judgement (HITL), or genuinely human (leave alone). Most workflows are 70/20/10.
STEP 03
Build & Deploy
Agents built on vSense AI orchestration layer. Independently deployable. Workflow goes live incrementally.
STEP 04
Monitor & Improve
Every run generates logs. Decision accuracy, processing times, exception patterns visible in real time.

Use Cases

Deployed across sectors.
Delivering daily.

Government & PSU
Medical Reimbursement Approval
Multi-step claim processing from document ingest to eligibility to auto-approval or escalation.
80% straight-throughOutcome
Corporate Enterprise
Travel & Expense
Policy compliance auto-checked. Out-of-policy requests flagged before approval. Non-compliant spend eliminated at source.
₹3.8 Cr annual savingOutcome
Procurement
Vendor Onboarding
Automated verification, compliance checking, onboarding for new and renewing vendors.
Zero compliance failuresOutcome
80%
Straight-through processing on trained flows
5×
Faster end-to-end workflow completion
100%
Auditable — every decision and escalation

Automate what shouldn't need a human.
Escalate what does.

POC in 7 days on your most painful workflow.

Book a Workflow AI POC →